Travel Privacy Policy

The purpose of this privacy policy is to inform you about how we use Your personal data, and protect the data that You provide to us when using

  • any application downloadable from the Apple Store, Google Play Store or Microsoft AppSource application distribution platforms (for any application, the "Application")
  • any website or Internet application (for any website or Internet application, the "Site") operated by ONOFF TELECOM.

For the purposes of this policy, the definitions in the General Terms and Conditions apply. - onoff.app/conditions-generales


1. Purpose

This personal data protection policy applies to all personal data of Users of the Application processed by ONOFF TELECOM, a société par actions simplifiée (simplified joint stock company), registered in the Paris Trade and Companies Register under number 832 235 253 and having its registered office at 26 boulevard de Bonne Nouvelle 75010, Paris, France, as data controller, under the conditions set out herein.

Travel attaches particular importance to protecting your personal data and respecting your privacy. This privacy policy (together with our cookies and trackers policy and our general terms and conditions) is intended to inform you of the way in which we process the personal data that you provide to us and that we collect in the course of your use of the Application, our Site and
the Services. We invite you to read this document carefully to understand our practices regarding the processing of your personal data and to know your rights in this respect.

This Privacy Policy applies to the Application, the Site and all Services published by ONOFF TELECOM for Travel that you use (excluding services provided and operated by third parties, in which case the privacy policy of these third parties applies and not these stipulations).


2. How data collected is processed by

Travel may collect and use personal data about you. This may be information you give us directly or data we collect automatically.

This includes information collected when you download and use the Application, in particular when creating a User account, using the functionalities, and when using the Site.

When you create your User account or subscribe to a Service, Travel will ask you for certain information: first and last name, password, e-mail address, and, if required by law, identification documents.

The provision of this information is mandatory for the creation of your account. Without it, Travel will not be able to provide you with the Application Services.

Travel may also collect and process other data when using the Application and making purchases:

  • Electronic terminal identifiers (SIM number, IMEI, cookies, etc.),
  • Geolocation data and network identifiers.

When you contact customer support or exercise your rights regarding your personal data, Travel also collects :

  • Date and time of request, 
  • Nature and reason for request, 
  • Proof of identity may be required for security and confidentiality reasons.

This information is necessary to process your requests and guarantee the security of your data.

Ces informations sont nécessaires pour traiter vos demandes et garantir la sécurité de vos données.

When you use the Application and Travel Services, we collect information about your activity :

  • Date of registration,
  • Connections, 
  • Payment method (This is our service provider) 
  • Number of transactions, 
  • IP addresses, 
  • Notification preferences, etc.

This data is essential to the provision of the Services. Without it, Travel cannot ensure the proper functioning of the Application.


3. How Travel uses your data

We process your personal data for the following purposes : 













4. Data retention

Traveler retains your personal data only as long as is necessary for the purposes for which it was collected.

The data collected when downloading and using the Application is kept for the duration of the Services, and then archived for 5 years.

Traffic data is stored in accordance with the applicable legal periods.

After 2 years of inactivity, your account becomes inactive and will be deleted, unless you log in first. A notification will be sent to you before deletion.

Some data may be retained to meet our legal obligations, while others will be deleted.


5. Sharing personal data

5.1 Communication with our partners and service providers

Travel never shares your personal data with third parties without your consent, except in the following cases : 

Sharing with our service providers for the management, hosting, maintenance and administration of the Application and associated services, in compliance with the RGPD.

In the event of a merger, takeover or sale of Travel, your data may be transferred to the new entity, including outside the EU, subject to legal conditions.

Legal obligations: we may be required to disclose certain data by law, court order or in the course of an investigation.

5.2 Transfers outside the European Union

The use of the Application implies the transmission of certain data (name, email, use of the Services, etc.) to service providers outside the EU, in particular in the United States. Travel applies the required legal safeguards, in particular the European Commission's Standard Contractual Clauses, to ensure adequate protection of your data.


6. Exercising your rights

In accordance with the French Data Protection Act and the RGPD, you have the following rights to your personal data :

  • Access: obtain a copy of your data processed by Travel.
  • Rectification: correct or update your inaccurate data.
  • Deletion: request the deletion of your data when it is no longer required.
  • Restriction: restricting the processing of your data under certain conditions.
  • Portability: retrieve your data in a structured format and transmit it to a third party. No
    portability.
  • Withdrawal of consent: withdraw your consent for a specific treatment, without
    retroactive effect.
  • Opposition: refuse the processing of your data, in particular for commercial prospecting.

You can exercise these rights by sending an email to support@travelapp.com or a letter to OnOff - Délégué à la protection des données, 26 boulevard de Bonne Nouvelle, 75010 Paris, France. Proof of identity may be requested.

In the event of a dispute, you can contact the national data protection authority.

You can set up instructions for the use of your data after your death by contacting us at support@travelapp.com.

You can also register on Bloctel.fr to refuse telephone canvassing.


7. Modification of this Policy

We reserve the right to modify this Privacy Policy at any time. We therefore recommend that you consult this Policy regularly to inform yourself of any updates to its content.

This policy was last modified on 2025/03/24.


8. Minors under 18 years of age

If you are under 18, please obtain your parent's or legal guardian's permission before sending us your personal data.

The latter must contact us at support@travel.com with their contact details (name, e-mail, address, telephone number) to confirm their agreement and enable an exchange if necessary.

Without this authorization, you may not use the Application.


9. Contact information

If you have any questions concerning the use of your data or the exercise of your rights, please contact us at :
● By e-mail to support@travel.co
● By post to :
Data Protection Officer
ONOFF TELECOM
26 boulevard de Bonne Nouvelle, 75010 Paris, France.


Context Types Processing purposes
Creating a account

We collect your name and e-mail address when you create a user account.

  • Sales prospecting to offer you services that meet your needs.
  • To avoid potentially prohibited or illegal activities. To protect the interests of Users who use the Application in compliance with the General Terms and Conditions and regulations, as well as the interests of Traveler.
 We have a legitimate interest in offering functionalities in order to provide our customers with the best possible service. The user account is used to record your preferences, facilitate payments, ....

FR | EN

Introduction

This privacy policy or personal data policy aims to inform you about how we use and protect the personal data that you provide to us during :

  • The use of any application downloadable from Apple Store, Google Play Store (hereafter referred to as the "Application"),
  • The use of any website or internet application operated by ONOFF TELECOM (hereafter referred to as the "Website").

For the purposes of this policy, the definitions from the General Terms and Conditions apply : https://en.travel.onoff.app/terms-and-conditions/

1. Purpose

This personal data protection policy applies to all personal data of Users of the Travel Application processed by ONOFF TELECOM, a simplified joint-stock company, registered with the Paris Trade and Companies Register under number 832 235 253, whose registered office is located at 26 boulevard de Bonne Nouvelle, 75010 Paris, France, acting as the data controller under the conditions described herein.

ONOFF TELECOM attaches particular importance to the protection of your personal data and respect for your privacy.

This Privacy Policy (together with our cookies and tracking policy and our general terms and conditions) aims to inform you of how we process the personal data you provide and that we collect in connection with your use of the Application, our Website, and the Services. We invite you to carefully read this document to understand our practices regarding the processing of your personal data and your rights. This Privacy Policy applies to the Travel Application, the Website, and all Services published by ONOFF TELECOM for Travel that you use (excluding services provided and operated by third parties, in which case the privacy policies of those third parties shall apply and not the present provisions).

2. How Data is Collected and Processed by Travel

Travel may collect and use personal data concerning you.

This includes information that you transmit directly to us or data that we collect automatically.

This covers information collected when you download and use the Application, particularly during :

  • Creation of the User Account,
  • Use of features,
  • Use of the Website.

When you create your User Account or subscribe to a Service, Travel will request certain information :

  • First name,
  • Last name,
  • Password,
  • Email address,
  • Identification documents (if required by regulations).

The provision of this information is mandatory to create your account.

Without this data, Travel will not be able to provide you with the Application's Services.

Additionally, Travel may collect and process other data during your use of the Application and purchases made, including :

  • Electronic identifiers of the device (SIM number, IMEI, cookies, etc.),
  • Geolocation data and network identifiers (through partners if applicable).

When you contact customer support or exercise your data rights, Travel also collects :

  • Date and time of the request,
  • Nature and purpose of the request,
  • Proof of identity (may be requested for security and confidentiality reasons).

This information is necessary to process your requests and ensure the security of your data.

When using the Application and Travel Services, we also collect information about your activities :

  • Date of registration,
  • Login activity,
  • Payment methods (via our payment service provider),
  • Number of transactions,
  • IP addresses,
  • Notification preferences, etc.

These data are essential to provide the Services.

Without them, Travel cannot ensure the proper functioning of the Application.

3. How Your Data is Used by Travel

We collect your name and email address during the creation of the User Account.

Certain technical elements such as connection IP addresses are also collected.

Additionally, under our legal obligations, we may be required to collect your :

  • Home address,
  • Telephone number,
  • Identification documents,
  • Proof of residence.

The processing of your personal data serves the following purposes :

  • To enter into and perform the contractual relationship necessary to provide Services to our Clients;
  • To manage and personalize your User Account (save your preferences, facilitate payments);/li>
  • To prevent potentially prohibited or illegal activities;
  • To protect the interests of Users utilizing the Application;
  • To comply with our legal and regulatory obligations.

4. Data Retention

Travel retains your personal data only for the time necessary to fulfill the purposes for which it was collected.

Specifically :

  • Data collected during the download and use of the Application is retained for the duration of the Service management, then archived for five (5) years.
  • Traffic data is stored according to the legally mandated periods.

After two (2) years of inactivity, your account will be considered inactive and will be deleted, unless you log in before deletion.

A notification will be sent to you prior to the deletion.

Some data may be retained for the purpose of complying with legal obligations, while other data will be permanently deleted.

5. Sharing of Personal Data

5.1 Communication with Our Partners and Service Providers

Travel never shares your personal data with third parties without your consent, except in the following cases :

Sharing with our service providers for management, hosting, maintenance, and administration of the Application and associated Services, in compliance with GDPR requirements;

In the event of a merger, acquisition, or sale of Travel, your data may be transferred to the new entity, including outside the European Union, subject to legal safeguards;

Legal obligations: We may be compelled to disclose certain data in compliance with a law, a court decision, or during an official investigation.

5.2 Transfers Outside the European Union

The use of the Application may involve the transfer of certain data (such as your name, email address, Service usage information) to service providers located outside the European Union, particularly to the United States.

Travel ensures that such transfers comply with applicable regulations by implementing appropriate safeguards, including :

  • The use of European Commission Standard Contractual Clauses, or
  • Working exclusively with service providers that offer adequate legal guarantees to ensure your data protection.

6. Exercising Your Rights

In accordance with the French Data Protection Act ("Informatique et Libertés") and the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data :

  • Right of Access: Obtain a copy of the personal data that Travel holds about you.
  • Right of Rectification: Correct or update inaccurate or incomplete personal data.
  • Right of Erasure: Request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
  • Right of Restriction: Request that Travel restricts the processing of your data under certain conditions.
  • Right to Data Portability: Obtain your personal data in a structured, commonly used, and machine-readable format, and transmit it to another data controller (Note: no portability is available in this case).
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time, without retroactive effect.
  • Right to Object: Object to the processing of your data, especially for commercial prospecting purposes.

You can exercise these rights by contacting us :

  • By email: travel-support@onoffapp.com
  • Or mail : Data Protection Officer, ONOFF TELECOM 26 boulevard de Bonne Nouvelle, 75010 Paris, France.

Important : A proof of identity may be requested to ensure security and confidentiality when processing your request.

In case of a dispute, you also have the right to contact your national data protection authority.

7. Modification of this Policy

We reserve the right to modify this Privacy Policy at any time.

Therefore, we recommend that you regularly consult this Policy to stay informed of any updates or changes.

When significant changes are made, we will notify Users via the Application or by any other means deemed appropriate.

The current version of this Privacy Policy was last updated on May 19, 2025.

8. Minors Under the Age of 18

If you are under the age of 18, you must obtain the prior authorization of your parents or legal guardians before providing us with any personal data.

Parents or legal guardians must contact us at travel-support@onoffapp.com, providing their contact details (name, email address, phone number) to confirm their consent and allow further communication if necessary.

Without such authorization, the use of the Application is prohibited for minors under the age of 18.

9. Contact Information

For any questions regarding the use of your personal data or to exercise your rights, you may contact us :

  • By email: travel-support@onoffapp.com
  • By mail at the following address :
    Data Protection Officer
    ONOFF TELECOM
    26 boulevard de Bonne Nouvelle, 75010 Paris, France.